HMS Customer Privacy Policy

This privacy policy was last updated on June 26, 2019.

At HMS Industrial Networks we place great importance on the protection of your personal data and want to be transparent regarding how personal data is collected, processed and shared by us.

Personally Identifiable Information refers to any data that can be related to you as a person and processing refers to all our handling, including the use of it, storage and possible 3rd party transfer.

This privacy policy covers our relationship with customers and potential customers including marketing activities. When we refer to “you” below, we refer to you as a customer representative.

The policy may be updated from time to time and you will always find the latest version on our web sites. If we make a major update that impacts how we handle data in the future, we will notify you via the email address we have registered or notify you when using our webservices.

Personal information we collect and process about you

In general, HMS is a business to business company and we process information about our customers’ contact persons based on legitimate interest to maintain our business relationship.

In some cases, we may also collect and process personal data based on your consent.

Our purpose of processing personal data is to communicate and refer to our customers’ contact persons within our business relationship as well as, if applicable, enabling you to use the services provided to the company you represent.

The personal data is mainly collected directly from you. However, we may also collect your personal data from the company you represent.

Information types and reason for collection

  • Q: To deliver products or services you order
  • Q: Talk2M and Argos and HMS Hub cloud services
  • Q: Customer relationship management
  • Q: Technical support and RMA handling
  • Q: Marketing communication from HMS
  • Q: Customer surveys
  • Q: Attendance to events (seminars, trainings etc.)
  • Q: On-line forums and social media activities
  • Q: When you visit our webpages
  • Q: When you use our LiveChat feature

Cookies - What are they?

A cookie is a small text file that’s stored on your computer or mobile device when you visit a website. We use cookies on our websites and platforms.

Learn more

Social Media

HMS communicates via various social media channels. We are responsible for information we post on these channels, if you have any concerns or questions on such content please contact us.

For the social media service in general and how data is handled by these companies we refer you to these companies and their privacy policies.

Sharing, processing and storage of personal data

Sharing and storage procedures

  • Q: How we share your data
  • Q: External data processors
  • Q: Protection of your data
  • Q: Data storage and location

What are my rights?

Right to data and contact information

  • Q: Your data - Your Rights
  • Q: Responsible data controller and contact information
  • Q: Registering a complaint