Support

HMS technical supports provides you with all the manuals, certificates, software, use cases , configuration files,
FAQ's and much more, for your specific Intesis Solution.

 

During July and August there will be reduced availability in many of the HMS support offices.
 We will do our best to assist you as soon as possible.

Thank you for your understanding,
HMS Technical Services Department

Find support information / Select your product group

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Protocol Translator Solutions


Find all the documentation related to the Protocol Translator gateways. Choose and click below to see all the products filtered per protocol.

ASCII_w257

BACnet_w257

DALI-2 logo

KNX_w257

Modbus_w257

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AC Interfaces Solutions


Find all the documentation related to the AC Interfaces gateways. Choose depending on your system or find the product related to an AC brand.

BACnet_w257

KNX_w257

Modbus_w257

ASCII-WiFi-Protocol-logo_25

ac-brand-logos-deg_w400

Are you in trouble and need some help? Just here to help you

Find your device technical documentation, look for the answer in our FAQs section or contact directly the Support team.

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Downloads

Download your user manual Intesis gateway, installation manual and many other relevant documents.
 

Find the doc

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FAQs

Use our FAQs section in case of doubts or questions when installing or configuring our Intesis gateways and interfaces.


Frequently Asked Questions

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Contact with support

If your question was not answered yet, do not hesitate to contact us. We will be more than pleased to help you.


Contact with the Support team

IntesisBox deprecated gateway

Looking for an IntesisBox product information?

Find all the IntesisBox gateways technical documentation, programming tools and commercial documentation on an easy way.

If your project has old products commercialized by Intesis and you need information related to these gateways click the button below.


IntesisBox discontinued products