FREQUENTLY ASKED QUESTIONS


Search on these Frequently Asked Questions related to the AC Cloud Control solutions and find the answer to the most common FAQ.

AC Cloud Control solution FAQ

  • Q: What is AC Cloud Control?
  • Q: Can I use AC Cloud Control app with any mobile device?
  • Q: What do I need to use AC Cloud Control solutions?
  • Q: Do I need Internet connection to use AC Cloud Control?
  • Q: How can I acquire AC Cloud Control device?
  • Q: How many AC Cloud Control devices I need to control my HVAC system?
  • Q: What is a scene and how do I set up it?
  • Q: Can I control AC Cloud Control with Google Assistant?
  • Q: Can I control AC Cloud Control with Amazon Alexa?
  • Q: Can I control AC Cloud Control with Siri Shortcuts?
  • Q: What your AC Cloud Control can do with IFTTT?

AC Cloud Control technical support FAQ

  • Q: How do I setup my AC Cloud Control device to control my air conditioner unit?
  • Q: How to get ready my AC Cloud Control device for WiFi Configuration?
  • Q: How to register an AC CLOUD CONTROL device?
  • Q: How can I configure the infrared configuration using autolearn mode? – universal controller only
  • Q: What should I do if I have changed my ISP, SSID or password (WiFi network name) of my WiFi network and I can no longer control my AC unit using AC Cloud?
  • Q: What happens when the device LED blinks alternatively in red and green after completing the WiFi configuration process?
  • Q: I try to go to ihconfig.com to set up my device, but it does not work at all. How can I solve it?
  • Q: What can I do if I see “Device not connected" error in my mobile app when I try to register my 25-digit alphanumeric registration code?
  • Q: I have moved to a house with an AC Cloud Control device installed in it. What must I do to control my AC unit using this AC Cloud Control device?
  • Q: How to release (unassign) an AC Cloud Control device from an AC Cloud Control user account?
  • Q: What can I do when I get a "device already assigned" when I try to register my AC Cloud Control device?
  • Q: What happens if I have set up my Universal Controller but I can't control my AC unit?
  • Q: What should I do if I want to share the control of my AC unit using AC Cloud?
  • Q: What should I do if I change my smartphone to keep using AC Cloud?
  • Q: Why I'm not receiving an email when trying to reset my password?
  • Q: Which ports uses AC Cloud?
  • Q: Which AC Cloud Control devices may require an external power supply?
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