Contact technical support

Are you in trouble and need some help? If your question was not answered in the FAQs section, do not hesitate to contact us. We will be more than pleased to help you.


Due to the COVID-19 outbreak we have to ensure the safety of our employees and customers, therefore we have implemented a working from home policy. Customers may experience increased response times, specially if certain equipment is needed. We appreciate your business and your understanding.



HMS Support Forum

Technical discussions and technical support for the Anybus, Ixxat, Intesis, and Ewon products. 


Request support

Register a support case online:

Click below to register you case online and get support to resolve your issue.

Customer Self-Service

Need technical assistance? We're here to help!

Find your device technical documentation, look for the answer in our FAQs section or contact directly the Support team.


HVAC Compatibility

Do you need to know which gateway is compatible with the AC manufacturer in your project? Click to check the compatibility.

HVAC Compatibilities



Use our FAQs section in case of doubts or questions when installing or configuring our Intesis gateways and interfaces.

Frequently Asked Questions


Legacy gateways

Looking for a deprecated or discontinued product? Visit the Legacy products page to find all the related documentation.

Legacy gateways