常见问题

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AC Cloud Control 解决方案常见问题

Q: What is AC Cloud Control?
AC Cloud Control is an Eco-Friendly system that will allow you to control any Air Conditioner, Heat Pumps or Air to Water units using both web interface services and iPhone, iPad, iPod or Android devices. The system is composed of an AC Cloud Control device and the Application. You can check the compatibles Air Conditioners, Heat Pumps or Air to Water units in our Compatibility List section.
Q: Can I use AC Cloud Control app with any mobile device?
At the moment, AC Cloud Control Application is available for iPod, iPad, iPhone and other devices with Android OS installed. All other devices can run AC Cloud Control using the web service, available for most web browsers.
Q: What do I need to use AC Cloud Control solutions?
In order to use AC Cloud Control and control your indoor unit(s), you need to:
1. Ensure that your Air Conditioner, Heat Pump or Air to Water unit is compatible with the system.
2. Acquire an AC Cloud Control device.
3. Internet connection in the building where the Air Conditioner, Heat Pump or Air to Water system is installed.
4. A WiFi device with access to the Internet.
Do you want more information? You can read specific articles of this question in our Support section.
Q: Do I need Internet connection to use AC Cloud Control?
Yes. AC Cloud Control is a cloud-based system that needs an Internet connection to work properly. The Internet is needed in the location of the user controlling the system as well as in the house/building where the AC Cloud Control devices are installed.
Q: Where can I acquire AC Cloud Control solutions?
The system is composed of an AC Cloud Control device and the application. Next, you can find information on how to acquire both:
- AC Cloud Control device: If you are interested in acquiring an AC Cloud Control device, please make a query through our contact form or find a distributor.
- AC Cloud Control application: A free application that can be used from a web interface, through your web browser or from an application specifically designed for your iPhone, iPad, iPod or Android device.
Q: How many AC Cloud Control devices do I need to control my climate system?

The AC Cloud Control device is only capable of controlling one single indoor unit (Air Conditioner, Heat Pump or Air to Water). Therefore, you need to acquire one AC Cloud Control device per each indoor unit that you want to control.

On the other hand, remember that the maximum number of AC Cloud Control devices that the AC Cloud Control application can control depends on the license you are using.

The maximum number of AC Cloud Control devices that can be controlled with the same account is 50; If you need to control more than 50 devices, please contact us describing your project.
Q: What is a scene and how do I set up it?

Program scenes according to your needs with AC Cloud Control so you can manage all units needed from a single control point.

You can also define and save your scenes to activate them whenever you want with just one click.
Q: Can I control AC Cloud Control with Google Assistant?

The integration of AC Cloud Control with Google allows you to voice control your AC system using any Google Assistant compatible device.

https://assistant.google.com/
Q: Can I control AC Cloud Control with Amazon Alexa?

The AC Cloud Control Skill will let you control your AC units through voice commands using any Alexa compatible device.

www.amazon.com
Q: Can I control AC Cloud Control with Siri Shortcuts?
The compatibility of AC Cloud Control app with Siri Shortcuts allow to set certain actions to control your AC unit from the voice-over system of Apple, Siri.
Q: What your AC Cloud Control can do with IFTTT?

IFTTT allows you to connect AC Cloud Control to other devices and applications, and to extend their operation with your Air Conditioner or Heat Pump System.

The IFTTT page gives you more information on this operation and infinite possibilities.

https://ifttt.com/intesishome

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AC Cloud Control 技术支持常见问题

Q: How do I connect setup my AC Cloud Control device so that I can control my Air Conditioner from my smartphone/webpage?
Setup of an AC Cloud Control device so that you can monitor and control your AC remotely (with your smartphone or through our website) is a three-step process:
1. Device Installation
Each device is installed in a different way, so please follow the Install Guide document of your device.
You can find the manuals in the product page on this web.
1. WiFi Configuration
Pair the device with your home WiFi network, so that the device can access IntesisHome cloud service in the internet.
1. Device Registration
Create an AC Cloud Control account in our AC Cloud Control cloud service if you do not have one yet, and associate your physical device to this account, so you can monitor and control the parameters of the AC in your installation.
1. Infrared configuration
In case you are configuring the Universal Controller, you will have to configure Infrared to control your AC unit.
Q: WiFi Configuration

Follow steps below for successful pairing/connection of your AC Cloud Control device with your WiFi network:

1. First make sure that the AC Cloud Control device has its LED in steady green status. This is telling us that the device is awaiting WiFi configuration.

If device is not in steady green LED light status (for example, red blinking), you will need to clear WiFi configuration of the device. To do so, keep pressed AC Cloud Control device button for 10 full seconds, then release it. After 2-3 seconds, device will go to steady green. See location of AC Cloud Control device button below (next to its LED light indicator).

2. Now take your mobile phone and search for available WiFi networks from your iPhone or Android settings area to choose what WiFi you want your phone to connect to. You should see one open WiFi named INTESISHOMEXXXXXX or DEVICEXXXXXX. Connect to it. Phone might report that there is no internet connection in this network, it’s fine.

On this step we assumed that you’ve downloaded AC Cloud Control mobile application in your phone. If you didn’t, please do it so on the following link.

3. Then, using AC Cloud Control mobile app, apply steps in: www.intesis.com/docs/IH_Quick_Wireless_Config.pdf

Remark on step 4 of the document, it assumes you’re not logged in with your AC Cloud Control account. If you do have an account and are logged in, you’ll find same button referenced in step 4 of document above, by going to Settings section from main screen. There at top-right corner you’ll find same + button to configure device.

Following the steps in the document, the device will attempt to connect to your WiFi. LED of the device will go changing colors for 2-5 minutes, applying latest firmware updates to itself and successively restarting and reconnecting to your WiFi network. When all updates are done, and device is steadily connected to AC Cloud Control cloud service, LED of the device will go completely OFF.

In case that LED of the device doesn’t go OFF after a reasonable time (~10 minutes), you may need to restart the WiFi connection process (from step 1 in this list). There is a chance that you have entered wrong password. In case you’ve attempted several times and are still not able to get the device connected / led OFF, consider IP/DHCP settings of your network and internet connectivity behind your WiFi router. If you still do not achieve this step (LED of the device completely OFF) and are unable to identify or solve the cause, do not continue with the steps below and contact us explaining your problem at support Portal. Please provide us with the MAC Address of your device, which can be found on the silver label that’s attached to the surface of the AC Cloud Control device (or the packaging of the device itself).
Q: Device Registration
To link a device to an AC Cloud control user account, accessible via AC Cloud Control webpage or mobile application, you need to go through the following steps:
1. If you still don’t an AC Cloud Control user account, create one. You can do it from the mobile app main screen by clicking the Register button or through AC Cloud Control webpage clicking on Create account.
2. Go to “settings” area of AC Cloud Control’s interface (either web or app) and check for a section named “devices”.
3. In section “devices”, within settings, you need to choose the “add device” option.
At this point, you can add it in your AC Cloud Control account. To do so enter manually the 25-digit alphanumeric code included in your AC Cloud Control device included in a separate sticker included in the AC Cloud Control device packaging. You can also find this code in the silver label at the back of your device.
Q: Infrared configuration using autolearning mode
To set up the AC Cloud Control device with the infrared handheld remote controller you must go through the following steps.
1. Press IS-IR-WIFI-1 button for 4 seconds, release it. LED of the device will go white afterwards, telling us it’s in auto-learning mode
2. Take your handheld infrared remote for your AC and, pointing at the AC Cloud Control device, press AC On/Off button. This will send out a frame, that our device will recognize.
If the remote controller is already registered in our database, the LED of the device will blink in green. If the remote controller is not in our database will blink in red. If the LED blinks in red, please contact us asking for technical support and we will help you.
1. Our device will program itself to be compatible with that AC unit.
For further information please refer to user manual chapter 6 IR Configuration.
Q: Name or password of my WiFi network has changed and I can no longer control my AC Cloud Control device. How do I setup the new settings of my WiFi to my AC Cloud Control device?

If the properties of your home WiFi Network have changed, you will need to clear the WiFi configuration of your AC Cloud Control device and setup the new one. It’s relevant that, to do so, you will need to have access to the physical AC Cloud Control device itself, to operate its button and get visual feedback on its LED light status.

Once you are next to the AC Cloud Control device, you’ll need to keep pressed the button of the device during 10 full seconds and then release it. LED light of the device will go steady green, telling us that current WiFi configuration for the device has been cleared, and device is awaiting a new configuration.

Now we just must follow the steps for the device WiFi configuration FAQ.
Q: WiFi paring/connection process of my AC Cloud Control invariably ends with the LED of the AC Cloud Control device going red and green alternate blinking (LED not OFF) and I continue unable to associate it to my account

The green and red blinking in AC Cloud Control device LED light is telling us that the device cannot connect to your WiFi installation and therefore can’t connect to the internet and to our servers.

Most common cause for this is having entered the password of your own WiFi incorrectly when asked during the process. Repeat the configuration procedure a couple of times.

Now if you’re sure (after some failed attempts) that you’ve entered the password correctly and are still getting the device in red and green alternate blinking status, reason will likely be caused by a networking problem.

You may need to review your IP, DHCP settings (are you using static IP’s in your WiFi network? Is DHCP enabled?).

If still don’t succeed, or simply are not sure as to what to check, please contact us asking for technical support and we’ll kindly assist you. We ask you to provide serial number / MAC address of your device, so that we can help you better.
Q: I try to go to ihconfig.com to set up my device, but it does not work at all
The ihconfig.com procedure is outdated and applicable only to older firmware versions / devices that have not been updated. Whilst we’re phasing out documentation referring to that older configuration process, please check WiFi Configuration FAQ. The process is now based on using the mobile app.
Q: Device not connected error appears in my mobile app when I try to register my 25-digit alphanumeric registration code

Before associating your device to your account, the device must be connected to the Internet (through your home WiFi), otherwise our database won’t recognize the device and you won’t be able to link it with your account.

To make your device work and link to your user account, please follow How do I connect setup my AC Cloud Control device so that I can control my Air Conditioner from my smartphone/webpage FAQ.
Q: I have moved to a house with an AC Cloud Control device installed in it. What should I do to be able to control my AC unit with my phone using that device?

If you are new to the house, you will probably have a new WiFi network as compared with whatever WiFi settings the device had (WiFi settings for previous owner).

You will need to clear settings, create an AC Cloud Control account and link the device to it.

Please follow steps in Name or password of my WiFi network has changed and I can no longer control my AC Cloud Control device. How do I setup the new settings of my WiFi to my AC Cloud Control device? FAQ explaining how to do so.

However, there is a high change that you can’t succeed in the last step – this is, you can’t link the device to your own AC Cloud Control account, as the device is associated to former owner’s account.

In that case, you need to ask the former owner to log in to AC Cloud Control app or webpage, and clear association of this device to his account/release it. In the I plan to sell my house, including its AC Cloud Control devices. What should I do so that new owner can use AC Cloud Control to control the AC units? FAQ there is more detail on how to do so.

In case that you can’t contact of the previous owner, or he has difficulty in applying the described procedure, we will help you in getting control of that device/manual assignation from our end.

To proceed, we will need an email from you at support Portal. It’s very important that in that email, you include a picture of your physical AC Cloud Control device, showing its serial number. See below as to see the picture we need you to send us:

UNIVERSAL DEVICES

AC DEVICES

RC DEVICES

Further detail on that process is explained in: I get a “device already assigned” when I try to register my AC Cloud Control device FAQ.
Q: I plan to sell my house, including its AC Cloud Control devices. What should I do so that new owner can use AC Cloud Control to control the AC units?
If you want to let your devices ready for a new owner to use, you need to release your device from your account. To do it, follow the steps below:
1. Go to AC Cloud Control website and log in with your credentials.
Once logged in, go to Settings section, and choose Devices.
1. Hover the mouse over your list of AC Cloud Control devices. Once the mouse is on one device in the list, a garbage bin will appear. Click on the garbage bin and select the delete option on the popping up window. This will release your device.
After you’ve unlinked your device, next step is locating the physical AC Cloud Control button and pressing it for 10 seconds. This will erase the WiFi configuration and set the device ready for a new one.

At this point, the new home owner/user should apply normal steps mentioned in How do I connect setup my AC Cloud Control device so that I can control my Air Conditioner from my smartphone / webpage? FAQ to have control of the AC units using the AC Cloud Control devices attached to them.
Q: I get a "device already assigned" when I try to register my AC Cloud Control device
This message appears because the device you’re trying to register has already been registered on another account, since our devices can only be linked to one account at once.
Contact us asking for technical support and we will manage the issue for you. The procedure we follow to release the device, so it can be registered by the new owner is the one described below:
1. We need you to send us a picture of the physical AC Cloud Control device, showing its serial number. See below as to see the picture we need you to send us:
UNIVERSAL DEVICES

AC DEVICES

RC DEVICES

This will be used as a proof that you have the device.
1. Using that information, we will be able to identify the previous user and email him with instructions on how to unassign the device from his user account, so you can use it. We will advise the previous owner that the device will be automatically unassigned from his account if no action is performed from his side.
2. In case no answer is received from the former user, or no action is performed from his side, after one week (7 days) of having sent previous email to user, the device will be released manually, and we will notify you of the situation, so you can proceed in linking the device to your account.
Q: I have set up my Universal Controller, but I can't interact with my AC unit

If you own an IS-IR-WIFI, once you have successfully connected it to the internet and linked it to your account, there is an important step to not be forgotten.

You need to setup your AC Cloud Control device with the model of infrared handheld remote controller you have, so that our device can interact with your AC unit model.

To do so, please follow steps from Infrared configuration using autolearning mode FAQ.
Q: I have control of my AC units from my smartphone using an AC Cloud Control device, and I would like other people in my house to be able to control them too from their phones
AC Cloud Control is a multiuser platform, so you will have to create the users you need and give them the right permissions. Follow these steps to do so:
1. Log in to your AC Cloud Control account using in the web and go to settings, then users.
2. Add a new user by clicking on the ‘Add user’ button and fill in all the required details.
1. The secondary user will receive a confirmation email. To have access to the system, the secondary user will need to confirm the email sent to him. Until this is not done, you’ll see the user as “Pending to activate”.
If it does not appear in his inbox folder, please make sure that it is not in the Trash, Spam or Junk folder.

Please note that the secondary user can be disabled or deleted at any time, denying him the access to your AC unit.

As we said before, you can also manage the permissions you want to give to that user, granting access to as many devices as you want

Please note that these secondary users will only be able to access the Control area. They have no access calendars or scenes.

For more detailed information, please refer to the interface user manual, chapter 7.3 users.

If you prefer to grant full access to other users you can share the user account, as you can log in to the AC Cloud Control system from as many devices as you want, and you can control your AC Unit simultaneously.

To do it so you just need to:
1. Download the mobile application in the mobile phone or phones from which you would like to provide control capability of your AC unit.
2. Once installed, open the app in each new phone and log in with your own AC Cloud Control credentials.
Q: I bought a new smartphone and I want to be able to control my AC units from AC Cloud Control back again

You just need to download the mobile app (AC Cloud Control) from your new smartphone. Once installed, open it and log in with your AC Cloud Control credentials.

Remember you can log in either using your AC Cloud Control username, or also the email you had for registration. In case you forgot your account’s password, use corresponding link in login page to reset your password.
Q: I'm not receiving any email when trying to reset my password

If you can’t find the recovery email, please check the trash, spam and junk folders of your mailbox.

If no success, please contact us asking for technical support assistance and we will assist.